Help
Frequently asked questions
Last updated: September 6, 2026
1Nurse sign-up
How do I create a nurse account?
Head to sign up, confirm your email, and you'll land in your account area. From there add your specialty, shift preference, licenses, and target locations on your nurse profile.
Does it cost anything?
Travel nurses don't pay a cent — searching, applying, alerts and messaging are free. Paid plans apply only to facilities, agencies, and housing hosts who post listings.
Why isn't my profile showing in the nurse directory?
Profiles stay hidden until they're complete, and a profile whose licenses have all expired is hidden automatically. Update your credentials and it reappears.
Do you verify licenses?
No — license verification stays with the hiring facility or agency. We run basic automated checks (completeness, expired credentials) and let anyone flag a profile for review.
2Applying to assignments
Where do I browse open positions?
The gigs board lists every open assignment with pay, shift, specialty, and contract length. You can filter and sort, or browse jobs by city.
What happens after I apply?
You'll get a confirmation email right away, and the facility can see your details and message you directly. Track everything under My applications in your account.
Can I apply twice to the same listing?
No — one application per listing. If something changed, message the facility from your applications instead.
How do job alerts work?
Create an alert with your specialty, location, and pay floor, and we email you the moment a matching assignment posts. Manage or delete alerts anytime from Job alerts.
3Housing and bookings
Is a booking request a confirmed reservation?
No. A request is an introduction to the host. The host confirms availability and the rental agreement is between you and them.
Who sets housing prices?
Hosts do. They set nightly or monthly rates, availability, and house rules, and can update them at any time from their host dashboard.
I'm a host — how do I list a property?
Use list your property. A furnished rental listing is $99 per year, and you manage price, availability, and booking requests from your host dashboard.
4Plans and payments
What do facilities pay?
Facilities can post up to 3 roles free. Pro is $149/month and Agency is $399/month. Full details are on the pricing page.
How is billing handled?
All payments run through Stripe. We never see or store your card details. Plans renew automatically until you cancel.
How do I cancel?
Cancel anytime from your account. Cancelling stops future billing; the current period isn't refunded, and your listings stay live until it ends.
My payment failed — what now?
We'll email you when a charge doesn't go through. Update your card from your account billing section and the plan resumes on the next attempt.
5Account and login issues
I never got my confirmation email.
Check spam and promotions folders first. If it's still missing, request a new link from the sign-in page, or email us and we'll confirm the account manually.
I forgot my password.
Use the reset link on the sign-in page and we'll email you a secure link to set a new one.
Can I change my email address?
Yes — update it in your account settings. We'll send a confirmation to the new address before the change takes effect.
How do I delete my account and data?
Email us from the address on your account and we'll remove your profile, listings, and personal data. See the privacy policy for what we keep and for how long.
I stopped getting emails from you.
If you unsubscribed, alert and update emails stop while sign-in and password emails keep working. Contact us and we can help you resubscribe.
6Still need help?
Use our contact page and a real person will read your message. You can also review our terms of service.